With the intervention module you have the possibility to automatically record the approach and arrival of the intervention driver. To use this function, define two alarm levels in the first step.
How you want to name them exactly is up to you. The only important thing here is that the alarm levels are given the correct abbreviations for the automatic selection function.
For the alarm level which should be selected automatically when the user is on the way to the destination, the abbreviation "ON_WAY" must be defined.
For the alarm level that should be selected automatically when the user arrives at the destination, the abbreviation "ON_SITE" must be defined.
To define a destination in the system, a building section with GPS coordinates must be created. This is created in the location management under "Building sections". How to create a building structure in general is explained in more detail here.
It is important to determine the GPS coordinates as precisely as possible.
The easiest way to do this is to use "Google".
You can find out how to determine the exact coordinates here.